DOMESTIC only (within the USA)
You can expect your package to ship 3-5 business days after purchase.
If your package does not arrive within 14 days of your purchase, please email us at firstname.lastname@example.org your order information and we will be happy to assist you and check your order/shipment status.
RETURNS & EXCHANGES:
We are committed to providing you with quality products that meet your skincare needs. It is our hope that you are satisfied with your purchased Radiant skincare products. We will accept any full-sized product for a return (no exchanges), as long as it is at least half full and received within 30 days of initial purchase.
All returns must be received at our facility within 2 weeks of the return label being emailed – otherwise, we will not be able to authorize the full refund or send out another return label.
We monitor return and refund activity and reserve the right to limit or refuse a return or charge a return processing fee if we find that our policies have been abused.
* If the products were not purchased directly through our website, we are not able to process a return. However, if you have specific questions please email us and we will be happy assist you.
* Kits or sets are only eligible for returns if all of the pieces of the kit or set are included in the return.
* Returns received that have not been discussed with and approved by our Customer Care team and are not in compliance with our Return Policies will be held for 7 days until we receive the return form. If outside the 30 day return timeframe, products will be returned to the sender at their expense or discarded.
* If your package shows as “delivered” but you do not have it, you will need to contact our chosen carrier. Please have the tracking number handy when you call so they can look it up for you. They will be able to provide some more information about where it was delivered and can hopefully help you locate it. If having an issue with the carrier, please email us so we can help you resolve it.
* We are unable to assist with items that arrived broken, missing items, and missing packages outside of the 30-day return/exchange policy timeframe and without a photo of the broken items and/or package.
RETURN & REFUND PROCESS:
1. INITIATE RETURN REQUEST
Please contact us first via email at email@example.com and we will provide you the return form and a pre-paid shipping label once we approve your return request.
2. PRINT THE RETURN FORM & PRE-PAID LABEL
Return labels will be sent to the email address attached to your original order unless otherwise specified. Returns can only be processed if our Return form is included, and the desired action is specified.
3. PACK YOUR RETURN
Please safely pack the products and include the return form. Stick/attach the prepaid return label to the box and ship it back to us by bringing the return to our chosen carrier as specified on the return label. Please note that all returns must be received at our facility within 2 weeks of the return label being emailed – otherwise we will not be able to authorize the full refund.
FOR ANY OTHER QUESTIONS:
Reach out to us via:
Phone: (888) 657-3636
Message us on facebook/instagram: @RadiantBeautySkinCareMedSpa